aq99's Privacy Policy
This policy describes in detail how important your personal information is to us. Please read it carefully before using aq99.
aq99 is an online gaming and betting platform that provides services including slots, live casino, and cricket betting to Bangladeshi users. This policy ("Privacy Policy") explains what information we collect when you use our website, app, or any related services, why we collect it, and how it is used.
Using aq99's services indicates that you have read and agreed to the terms of this Privacy Policy. Our Terms and Conditions complement this Privacy Policy and both documents should be read together. Users must be 21 years of age or older.
aq99 reserves the right to change this policy. Users will be notified in a timely manner of any significant changes. The latest version of the policy will always be available on this page.
aq99 collects only the information necessary to operate its services. There are two sources of data collection — what you provide directly and what is generated automatically through your use of the platform.
2.1 Information You Provide Directly
When creating an account or making a transaction, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, or bank account number)
- Documents required for identity verification (such as a National ID card)
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and browser type
- Device type and operating system
- Login time, session duration, and browsing activity on the platform
- Information obtained from cookies and similar tracking technologies
- Gaming activity and transaction history
2.3 Information Received from Third Parties
In some cases, information may be received from third parties for payment processing or identity verification. In such cases, the respective party's own privacy policy will apply.
aq99 uses collected information only for lawful and specific purposes. Protecting users and improving service quality are our primary goals.
Account Management
Information is used for registration, login, password recovery, and account security.
Payment Processing
Information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Service Improvement
User experience is analysed to improve gaming features and service quality.
Fraud Prevention
Information is monitored to detect suspicious activity and keep accounts secure.
Customer Support
Necessary information is used to resolve your issues via 24/7 live chat and email.
Communication and Notifications
Important updates, transaction confirmations, and account-related notifications are sent to you.
aq99 uses industry-leading technology to protect user data. All information stored on our servers is secured through SSL encryption.
4.1 Encryption and Security Measures
All data transmissions are encrypted using SSL/TLS protocols. Passwords are never stored in plain readable form — they are converted using a one-way hashing algorithm. Payment information is processed in a separate secure environment.
4.2 Retention Period
Necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once the need for data retention ends, it is securely deleted.
4.3 Third-Party Access
aq99 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
- Payment processing partners (such as bKash, Nagad, and Rocket service providers)
- Identity verification services
- In response to lawful requests from law enforcement agencies
- Technology service providers working on our behalf
Data protection agreements are maintained with each third party.
Every transaction and piece of personal information on aq99 is protected with advanced encryption technology.
aq99 uses cookies and similar technologies to improve user experience and ensure platform functionality.
5.1 Types of Cookies
- Essential Cookies: These ensure the basic functionality of the platform (login sessions, security). The service cannot function properly without them.
- Functional Cookies: These remember your preferences and settings, such as language selection.
- Analytics Cookies: These help improve the service by analysing user behaviour.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies will prevent you from using certain features of the platform.
aq99 believes every user should have full control over their own information. You can exercise the following rights at any time.
Right to Access
If you want to know what information we hold about you, please contact our support team.
Right to Correction
If any of your information is incorrect, you can have it corrected through your account settings or by contacting support.
Right to Deletion
Where there are no legal obligations, you may request that your information be deleted after your account is closed.
Right to Object to Processing
You have the right to object at any time to stop marketing communications.
Data Portability
You can request a copy of your own data in a commonly used format.
Right to Withdraw Consent
You may withdraw consent for specific types of data processing at any time.
To exercise your rights or for any questions, contact our support team. Please also read our dedicated Responsible Gaming page, which describes various ways to protect your account.
aq99's services are only for individuals aged 21 or older. We do not knowingly collect or store any information from minors.
If a minor has accidentally created an account and we are informed of this, that account will be immediately closed and all related information will be securely deleted. If a parent or guardian suspects their child is using our platform, please notify our support team immediately.
Your information may be stored or processed on servers located in other countries as required to operate the service. In such cases, aq99 ensures that appropriate safeguards are in place and that the standard of data protection is not reduced in any way.
8.1 Safeguards
The following measures are ensured for international data transfers:
- Legal data protection agreements with third parties
- Transfer via end-to-end encryption
- Ensuring adequate security standards at the destination server
aq99 may update this Privacy Policy from time to time. Users will be notified via email or platform notification before any significant changes. Continued use of the platform after changes will be taken to mean that you have accepted the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through the following:
- 24/7 Live Chat (in Bengali and English)
- Email: [email protected]
For common questions, visit our FAQ page — answers to many common questions can be found there. To learn more about us, read our About Us page.