aq99 Responsible Gaming
Gaming is meant to be fun — it should never become a burden. aq99 wants every member to understand their limits and play in control.
aq99 believes casino and sports betting is a form of entertainment — not a guaranteed way to make money. The outcome of every bet or spin is uncertain, and the possibility of loss is always there. Setting a budget before you play, keeping track of your time, and staying calm after a loss are the three core habits of safe gaming.
Our Terms and Conditions clearly state that aq99 is for persons aged 21 and above only. Age is verified when an account is opened, and accounts belonging to minors are closed immediately. If there are minors in your household, make sure they cannot access your device or account.
Read our Privacy Policy to learn how your gaming history, spending patterns, and personal information are stored and used. Your data is never sold to third parties.
Gambling problems often grow gradually — small changes at first, then larger effects. Check the warning signs below. If any of them apply to you or someone close to you, seek help without delay. You can find answers to common questions in our FAQ section, and for any personal concerns, aq99's live chat lets you speak directly with someone.
Tools to keep yourself in control
aq99 lets you set your own gaming limits — contact the support team to activate any of these.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once set, reducing the limit takes effect immediately; increasing it takes a little time.
Session Time Limit
Set up automatic logout after a fixed period of time. Long sessions can lead to fatigue and poor decisions — short breaks help.
Self-Exclusion
Close your account for a set period (30 days, 6 months, or permanently). No transactions or logins are possible during this time.
View Gaming History
You can view a detailed log of your betting and casino activity at any time — giving you a full picture of how much time and money you have spent.
Direct Support
Contact aq99's 24/7 live chat to set any limit or activate self-exclusion — you can speak in Bangla.
Cooling-Off Break
If you want a short break, suspend your account for anywhere between 24 hours and 7 days — just let the support team know at any time.
Knowing the warning signs matters
If you notice any of the behaviours below in yourself or someone close to you, it may be a sign of a problem.
Placing larger bets after a losing session to try to win back what was lost is called "chasing losses" — it is the most common sign of a problem.
Betting with money set aside for food, rent, or other essential expenses, or borrowing money to play — these are clear warning signs.
Not telling family how much you are playing or spending, lying, or staying silent about it — these are early signs of dependence.
Not being able to stop even after deciding to, or turning to gaming to ease discomfort or anxiety.
Losing focus at work because of gaming, getting less sleep, or neglecting daily responsibilities.
Not being able to stop after a win and betting all the winnings back — this is a sign of losing control.
Where to find help
Admitting there is a problem takes courage. Seeking help takes even more.
aq99 Live Chat
Chat in Bangla on 24/7 live chat — get immediate help with self-exclusion or setting limits.
Email Support
Write to us by email to raise a concern in confidence. The aq99 team responds in both Bangla and English.
Family and Friends
Talk openly with a trusted family member or friend. Support from those close to you is a big part of recovery.
Professional Counselling
Seek help from a mental health specialist or addiction counsellor. Both government and private services are available in Bangladesh.
aq99's commitment
aq99 is not just a gaming platform — it is an effort to create a responsible environment. To protect every member, we follow the principles below:
- No account for anyone under 21 is approved, and age is verified on accounts where there is any doubt.
- Any member can activate a deposit limit, session time limit, or self-exclusion at any time.
- No promotional messages are sent to members who are under self-exclusion.
- The support team can communicate in Bangla and handles responsible gaming requests as a priority.
- Your personal information and gaming history are kept secure — stored with SSL encryption on protected servers.
- aq99 does not use any advertising or tactics that could push a member toward harm.
Some tips for safe gaming
Set aside only the amount you can afford to lose without it affecting your life. Betting is never a source of income.
Do not play for long stretches at a time. Get up every hour, drink some water, take a short walk — it improves the quality of your decisions.
Avoid betting when you are under stress. Decisions made on emotion are often wrong and can lead to significant losses.
Decide in advance — how much you are willing to lose before you stop, and how much you need to win before you walk away. Do not change your limits mid-session.